At Genius Business School, we are committed to providing high-quality executive management training, professional education, and consulting services. We understand that circumstances may arise that require you to request a refund. This policy outlines the terms and conditions under which refunds may be granted.

1. General Refund Policy

We strive to ensure that all our participants have a seamless learning experience. However, refunds will only be considered under specific conditions outlined below:

2. Refund Eligibility

A refund request may be granted under the following conditions:

• Course Cancellation by Genius Business School: If a scheduled course is canceled by us, participants will receive a full refund or the option to reschedule for a future session.

• Withdrawal Before Course Commencement: A full refund (minus administrative fees) will be provided if a participant withdraws at least 14 days before the course start date.

• Withdrawal Within 7 to 13 Days of Course Start Date: A 50% refund will be provided.

• Withdrawal Less Than 7 Days Before Course Start Date: No refunds will be granted.

• Dissatisfaction with Course: If a participant is dissatisfied with a course and provides written feedback within 48 hours of course commencement, we may offer a partial refund or course credit at our discretion.

3. Non-Refundable Items

The following items are non-refundable:

• Registration fees

• Course materials and digital content already accessed

• Consulting services already rendered

• Any customized training programs or special arrangements

4. Refund Process

To request a refund, participants must:

1. Submit a written request via email to [insert contact email] with the subject line “Refund Request – [Course Name].”

2. Include the reason for the refund request, proof of payment, and any supporting documents.

3. Refund requests will be reviewed within 7-10 business days, and approved refunds will be processed within 14 business days via the original payment method.

5. Course Rescheduling and Substitutions

• Participants may request to reschedule their training to a later date, subject to seat availability and approval.

• A substitute participant may be nominated in place of the original registrant at no extra charge, provided we are notified at least 5 days before the course start date.

6. Exceptional Circumstances

In cases of medical emergencies or unforeseen critical situations, we may consider refund requests on a case-by-case basis. Proper documentation (e.g., medical reports) must be provided.

7. Contact Us

For refund-related inquiries, please contact us via:

• Email: admin@geniusbusinessschool.com

• Phone: 0805 517 9042 , O8098555411, 09051903839

• Office Address: Plot 208, Zakariya Maimalari Street, Central Business District, Abuja, Nigeria

Genius Business School reserves the right to modify this refund policy at any time. Any updates will be communicated through our official website and other communication channels.

Last updated:  Febuary 8th, 2025